Terms of Sale
CONDITIONS SALE
Last revisión 17/05/2021
Napo & Leon offers an online shopping service that allows you to buy certain items in our store, from your devices. In addition, you can enjoy promotions, gifts and exclusive offers. Next, we invite you to review the general conditions of sale that govern the purchase of Napo & Leon products through the website www.napoandleon.com (hereinafter “Website”). However, if you have any questions, you can contact our customer service.
OUR DATA
The following conditions regulate the purchase and sale operations on this Website by the company NAPO & LEON S.L. (hereinafter “Napo&Leon) located at Calle Pepe del Garraf 28, 1a – 08870 Sitges (Barcelona, España)
Registered in the Registry Mercantil de Barcelona at Volume 47787, Folio 71, Page B-522220 with NIF B-05415245
PURCHASE AND SALE CONTRACT
- Availability of the service
When placing an order on the Website, you ensure that you are over 18 years of age.
The products offered are distributed in the following member states of the European Union: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla), Estonia, Finland, France (metropolitan ), Greece, Hungary, Ireland, Italy (except for San Marino, Livigno, Campione, Vatican City, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (except for Azores and Madeira), United Kingdom, Czech Republic, Romania and Sweden.
You can buy from the country you prefer but only orders will be delivered to the addresses located in the countries mentioned above.
Shipping methods, delivery points and other conditions of sale vary depending on the country of purchase.
- Information about products
The articles offered on the Website are products designed, produced and distributed by Napo & Leon or third parties under previously agreed quality standards.
By using our Website, you acknowledge our full ownership in relation to each and every one of the intellectual property rights over the products, materials or content that appear on the Website itself.
Each product is accompanied by the following information:
- Name of the article
- Image / s of the article
- Description of the article
- Sizes and colors * available
- Composition
- Washing instructions
- Retail price
* Napo & Leon is committed to displaying the colors of the garments in the most appropriate way close to possible reality. However, the color of the garments that appears on the screen of your device may be subject to variations depending on the quality or type of the same. In this sense, Napo & Leon cannot guarantee that the colors that appear on the screen of your device will be true to life.
In addition, the characteristics of the natural materials used in the manufacture of some of the products may present variations in texture and color. These variations will not be considered quality defects or defects.
Special offers, promotions or discounts will be valid according to expressly indicated conditions.
In the same way, Napo & Leon undertakes that the information contained in the Website is complete, truthful and correct. If there is an error in any information, Napo & Leon will rectify it.
- Purchase procedure
You can carry out a purchase as a guest or by creating a user account and logging in. At Napo & Leon we recommend this last option, so that you can have access to your purchase history, shipments, returns, save products in favorites, etc …
In any case, the purchase process will be the same:
- Find the product you like , select color, size and the number of units.
- Click on ‘Add to cart’
- A side window will open showing you the products that are included in your cart. From here you can continue adding products or finish the purchase.
- Click on ‘Checkout’
- Enter a discount coupon if you have one and fill in your billing and shipping information
- Review the summary of your order on the left side of the screen
- Select the preferred payment method
- Click on the box to accept the ‘Conditions of sale’
- Click on ‘Place the order’
- At this point you will be redirected to the Redsys payment page to enter your card details. We remind you that at Napo & Leon we do not store any bank details.
- Once the payment is finished, you will be redirected to our page to confirm the correct processing of your order.
- Product availability
All orders are subject to the availability of the items at the time of preparation. In the case of detecting a lack of stock of some products, you will be notified immediately.
In addition, we will proceed to the payment of the amount related to the missing item, proceeding to reimburse by the same means of payment used in the purchase.
In the case of a presale item,will be indicated on the product sheet the conditions and minimum necessary to proceed with its production.
In case of not complying with such conditions or due to impediments external to Napo & Leon, you will be notified immediately and the refund will be made as previously indicated.
- Right to reject / cancel an order
Napo & Leon may cancel, cancel or reject any order, in the event that the following conditions are met:
- In case of technical error and / or typographical error in prices or in the rest of the data of the products contained in the Website when the order was placed
- According to availability, as described above in point 4
- In the event that the security systems indicate that the order may be fraudulent
- When there are reasons that indicate that the customer is a minor
- In case the Web is exposed to a computer attack, virus or any event that is beyond the reasonable control (force majeure) of Napo & Leon.
In these cases, Napo & Leon will fully reimburse the amounts that have been paid in accordance with the provisions of the section Refunds.
PAYMENTS AND SALE PRICES
Payments and currencies
The sale prices of the items on the Website are shown in Euro (€). You can buy from any country, although the delivery of the order will be made only in the indicated destination countries. When modifying the data or the delivery method of the order, if a different country is chosen, the prices and availability of the items, as well as the shipping costs, will be updated automatically.
Value added taxes
All prices that appear on the Website are shown at all times with VAT included, applying the current tax corresponding to each country from which the purchase is made.
In deliveries made outside the European Community and in special territories, the corresponding taxes and duties will be applied in accordance with the regulations in force in each of these territories.
Simplified invoice and fiscal invoice
By processing the order, you implicitly agree to receive an electronic simplified invoice.
In case you wish to receive a tax invoice, either in electronic format or in paper format, you can request it by contacting our Customer Service.
Payment methods
Payments for purchases made through the Website are accepted through the following methods:
Credit or debit cards
The following credit or debit cards are accepted: Visa, Visa Electron, MasterCard and American Express.
- Select ‘Credit or debit card’ as the payment method
- By clicking on ‘Pay’, you will be redirected to the Redsys payment gateway page (Virtual POS)
- Follow the payment gateway instructions
- Once the payment is confirmed, you will be redirected to our Website
This application is external to the Website. Napo & Leon does not store at any time, any personal data related to payments and cards.
Bizum
- Select ‘Bizum’ as the payment method
- Enter your phone number
- Complete the purchase in your bank’s app or enter your Bizum password
- Once the operation is finished, you will be redirected to our Web Page
Paypal
- Select ‘Paypal’’ as the payment method
- By clicking on ‘Pay’, you will be redirected to the Paypal site
- Log in and follow the instructions on the page
- Once the payment is confirmed, you will be redirected to our Website
This application is external to the Website. Napo & Leon does not store at any time any personal data related to payments and cards.
Payment security
Payments are made through the official payment platform of PAYCOMET, of Banc Sabadell. Paycomet is a PCI – DSS Level 1 platform, the most advanced certification since it encrypts your card data and is stored in the form of tokens. This means that your card details are replaced, thanks to an algorithm, by an automatically generated number. Therefore, every time a payment is made, the platform will be able to authorize the operation just by sharing this token, without the need to expose the real data of your card.
RATES AND DELIVERY TIMES
The shipping costs will be automatically applied to the total of your order, once the delivery address has been entered.
You have free shipping for all Mondial Relay Point Pack shipments, with a minimum purchase of € 150.
We ship to the following countries:
*The following countries are included in this section: Austria, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Italy (except for San Marino, Livigno, Campione, Vatican City, Italian waters of Lake Lugano), Latvia, Lithuania, Malta , Poland, Portugal (with the exception of Azores and Madeira), Czech Republic, Romania and Sweden
In the delivery times, the times necessary for the preparation of the orders are not calculated. We usually take 24 hours to prepare your order, from the moment of order creation confirmation until the package is delivered to our carrier.
If your country is not included in this list, but you still want to receive a Napo & Leon order, do not hesitate to contact us by filling out this form. We will do our best to get you our products!
To avoid incidents in the delivery, it is essential to correctly fill in the corresponding form.
Once we send your order, you will receive an email with the shipping confirmation, the carrier data and the instructions for monitoring it, where you can check at all times where your order is, until its final reception.
We do not ship to military bases or PO boxes.
Shipping costs can be changed at any time without prior notice. Said change will be applicable from the moment the modification is included in these Conditions of Sale. In any case, those shipping costs that appear at the time of ordering will be valid.
CHANGES AND RETURNS
- Right to withdraw from the purchase
You have the right to withdraw from the purchase and return the product (s) purchased, without the need for justification, within 30 calendar days from the date of receipt.
In case of returning all the products of your order, you will be reimbursed all payments received after the purchase, including shipping costs (with the exception of additional costs resulting from the choice by the customer of a shipping method other than the least expensive mode of ordinary delivery offered).
In the case of a partial return, that is only a part of your order, only the price paid for the products will be refunded, shipping costs not included.
To exercise your right of withdrawal you will have to follow the steps indicated in the ‘Returns’ section of our Website.
- Conditions of exchanges and / or returns
We do not accept exchanges or returns of used or damaged garments (as long as it is not a quality or manufacturing defect).
Any return or exchange of products purchased must be carefully packaged and include the delivery note or the return or exchange form duly completed. If you do not have these documents at the time of making the exchange or return, you can download the return or exchange form by accessing the order detail page in the “My purchases” section available on the Website / Application.
You can return your order to any transport agency of your choice. The cost of returning the product is at your expense, except for exceptions as contemplated in section 7. (Return of erroneous or defective products).
Napo & Leon, offers a return logistics service, through the Mondial Relay Pack Points. Check if this option is active in your country and the costs of the service in the ‘Returns’ section of our Website.
- Returns through the Mondial Relay Point Pack
The change of size or the return of the purchased products can also be made by delivering the package, free of charge, to any Mondial Relay Point Pack. To do this, stick the return label on the package that you will receive when confirming your return.
- Refunds
Once the products have been received, we will proceed to refund the amount in the same payment method used in the purchase. Once the status of the returned products has been verified, the customer will be informed via email. The refund of the corresponding amount will be returned within a maximum period of 14 calendar days, from the date of receipt of the return order.
However, Napo & Leon may withhold the reimbursement until the goods have been received or until the customer has submitted proof of their return, depending on which condition is met first.
- Changes
In the case of wanting to make a change in size, color or change a product for another, you must process a return request, through the ‘Returns’ section, selecting the ‘Change’ option.
Once we receive the return garment, we will send you a coupon for the value of the returned product, redeemable in our online store.
- Recovery
If you want to use the Take Back service, check the steps to follow in the ‘Take Back’ section.
- Return of erroneous or defective products
In the event of having received an erroneous product or with a manufacturing defect (tare), we will bear the costs of returning it.
For this reason, you must process a return request, through the ‘Returns’ section, selecting the ‘Error / Tare’ option.
Once we receive the return garment, we will send you the correct garment, without any additional cost, or we will proceed to refund it.
We will not take responsibility for product failures due to improper use of the product.
In case of returning by mistake, a different product to the one included in the return request, the customer must re-process said return assuming the costs corresponding to said collection.
GUARANTEE
Napo & Leon offers a guarantee on all its products, both new and second-hand, of two (2) years from the date of receipt of the product.
This guarantee refers to defective products and production failures. In this case, according to the law in force in Europe, we offer to repair it or change it for another identical product, completely free of charge.
In the case of not being able to proceed with the repair or not having stock of it, we will offer you a discount or we will refund the full amount paid, depending on the degree of damage.
ASSIGNMENT AND WAIVER OF RIGHTS
As a client, you will not be able to transmit, assign or transfer a contract or any of the rights or obligations derived from it without having previously obtained the consent of Napo & Leon in writing.
No waiver by Napo & Leon of a specific right to action derived from this contract will imply a waiver of other rights or actions unless expressly communicated in writing.
RIGHT TO MODIFY THE PRESENT CONDITIONS
Napo & Leon may modify these conditions at any time without, in any case, its retroactive application.
CONTACT
For any type of doubt, query, suggestion or claim, you can contact Napo & Leon through the following communication channels:
By postal mail by sending a letter to
By email at: info@napoandleon.com.
By phonecalling Customer Care: (+34) 660 58 86 48
Hours are Monday through Friday from 9h to 21h and Saturday from 9am to 18pm (local callcost).
We inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.
Consumers may submit their claims through the aforementioned online dispute resolution platform.
We remind you that you should not provide, in any case, the data of your payment cards through email, fax or social networks.
